Shipping & Returns
Off the Hook Mamma hopes to serve it's clients in the best way it can by offering competitive shipping rates on hand made items. Each item is shipped directly from Mamma in Toronto, including, tracking and only 2-3 day postal wait times once shipping is processed.
UNITED STATES & CANADA — $10 flat rate
WORLDWIDE — $21 flat rate
Minimal packaging & recycled paper is used to reduce waste.
Gift packages & hand written letters are available for shipping directly to whom your gift is intended.
Returns & Exchanges
Due to the handmade custom nature of our products we regret to inform that we do not offer refunds, returns OR exchanges as each item is handcrafted and can sometimes take weeks/months to design and create. We request clients be vigilantly specific when ordering including diagrams, images or photos (if any are available) while still including a detailed description.
Toronto, ON, Canada.